Returns & Exchanges

We want you to love your BYLOS. If something isn't right, here's how it works.

Change of mind

You can return or exchange full-priced items within 14 days of delivery. For hygiene reasons, swimwear must be unworn, unwashed and returned with all tags and the hygiene liner intact. Items that don't meet these conditions can't be accepted and will be sent back to you.

Change-of-mind return postage is paid by you. We recommend a tracked service, as we can't be responsible for parcels lost on the way back to us.

Exchanges

Need a different size? Email us and we'll hold your new size while your return is on its way, subject to stock.

Faulty or incorrect items

If your item is faulty, damaged or not what you ordered, contact us and we'll arrange a repair, replacement or refund, and cover the return postage. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in this policy limits those rights.

How to start a return

1. Email contact@bylos.com.au with your order number and the item you're returning.
2. We'll reply with the return address and instructions.
3. Once we receive and inspect your return, refunds are processed to your original payment method within 5–10 business days.